FAQs
1. When will my order ship?
Most Wear Ur Why products are made to order. Please allow 7–10 business days for processing and production before your order ships. You'll receive a tracking email once your order is on its way.
2. How much is shipping?
- $5 flat-rate shipping for U.S. orders under $75.
- Free shipping on orders $75 and up.
Local pickup may also be available in the Rapid City area by arrangement. Please contact us before ordering if you'd like to coordinate pickup.
3. How do I make sure I get the right size?
Size information is provided with our apparel listings whenever available. Because fit can vary by garment style, we recommend reviewing the size information before ordering.
If you’re unsure, feel free to contact us at support@wearurwhy.com before placing your order.
4. What’s your return or exchange policy?
Eligible unworn, unwashed items may be returned within 14 days of delivery.
Because custom apparel, embroidered items, and personalized products are created specifically for you, they are not eligible for return or exchange unless the item is defective or we made an error with your order.
Please see our Returns & Exchanges page for complete details.
5. Do you offer custom apparel and embroidery?
Yes! Wear Ur Why provides custom apparel and embroidery for businesses, teams, organizations, fundraisers, events, and individuals.
Have an idea but aren't quite sure where to start? Email support@wearurwhy.com and tell us what you have in mind. We’ll be happy to help you figure out the next step.
6. Do you offer apparel for fundraisers or events?
Yes. We can help create apparel for fundraisers, events, teams, organizations, and special projects. Contact us to discuss what you're planning and what options may work best.
7. How can I track my order?
Once your order ships, you’ll receive an email with a tracking link. If you have a customer account, you can also log in to view your order status.
8. Where can I read your privacy policy?